Refund Policy – MashAllah Denim

Thank you for shopping at MashAllah Denim! We aim to provide a seamless shopping experience and high-quality products. However, if you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction.

Please read this refund policy carefully to understand the conditions under which you can request a refund.

1. Eligibility for Refund

You can request a refund under the following conditions:

  • Product Defects: If the product is defective or damaged upon arrival, you can return it for a refund within 7 days from the date of delivery.
  • Incorrect Product: If you received the wrong item, we will gladly accept it back and issue a refund.
  • Size or Fit Issues: If the product does not fit as expected, you can return it for a refund within 7 days. However, this may be subject to the condition that the product is unworn, unwashed, and in its original condition with tags attached.

2. Non-Refundable Items

We do not accept returns or provide refunds for the following items:

  • Sale or clearance items
  • Products that have been worn, washed, or altered in any way
  • Customized or personalized items

3. Refund Process

To initiate a refund request, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@mashallahdenim.com or call us at +880 1829-564486. Please include the order number, product details, and reason for the refund.
  2. Return Instructions: After reviewing your request, we will provide you with the return instructions and address.
  3. Return the Product: Once you receive the return instructions, send the product back to us. Please ensure it is in the original condition, unworn, and unused.
  4. Refund Processed: Upon receiving and inspecting the returned item, we will process your refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to reflect in your account.

4. Shipping Fees

  • If the return is due to a defect or error on our part (such as sending the wrong item), we will cover the return shipping costs.
  • If the return is for reasons such as size issues or buyer’s remorse, the return shipping costs are the responsibility of the customer.

5. Exchange Option

If you prefer an exchange for the same item in a different size or color, you can request an exchange instead of a refund. Please follow the same process for initiating a return, and we’ll assist you in exchanging the item.

6. Contact Information

If you have any questions regarding our refund policy or need assistance with a return, please contact our customer service team:

📧 support@mashallahdenim.com
📞 +880 1829-564486

7. Changes to the Refund Policy

MashAllah Denim reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top of this policy. Please review this policy periodically to stay informed about any updates.

Thank you for shopping with us!